Refund policy
In the unlikely event that you are unsatisfied with your purchase, we accept exchanges for store credit only. Due to a portion of every sale supporting the organizations Brinixco partners with, we do not offer refunds. No exceptions.
- Outbound shipping fees are non-refundable.
- We will exchange your item or issue a store credit within 14 days of delivery.
- ALL returned items must be unworn, unused, and in the original condition/packaging.
- Promotional / gift with purchase items must be returned with the order if returning items
- A packing slip is required for all returns. Every order includes a packing slip. Please keep it for your records.
* Brinixco reserves the right to refuse any return that does not meet the above requirements.
To start a return, you can contact us at brinixco@gmail.com.
- Once your return request is submitted and approved via our return portal, a FREE USPS return label will be emailed to you.
- After we receive and inspect your return, your store credit will be processed right away. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at brinixco@gmail.com.
Brinixco reserves the right to decline unauthorized returns, including personalized and final sale items, which will be returned to the sender. We are not responsible for rejected return shipments, and no refunds will be issued for these items. A $7 return fee will be charged.
Items Not Eligible For Returns:
- Custom Orders
- Earrings
- Sale Items
- Flash Sale Items
Gift With Purchase:
If your order included a gift with purchase, the gift must be returned with the original item in order to receive store credit. Gift with purchase items may not be swapped or returned for other options.
You can always contact us for any return question at brinixco@gmail.com.